Orders are discreetly packaged in unmarked boxes or envelopes, with the shipper listed as “TLA ACQUISITION CORP”. Charges on your card will appear as: “TLA ACQUISITION”.
Please allow up to 2 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or holidays.
Any orders placed after 5:00 AM Pacific Standard Time will be processed on the next business day.
KS cannot guarantee shipping times quoted by the carrier. Any delays in receiving your order due to weather conditions or other natural causes are outside of our control.
Ground orders in Washington State typically arrive in 1-3 business days. Orders shipped to the western United States typically arrive in 2-4 business days. Orders shipped to the eastern United States typically arrive in 3-5 business days. Business days are Monday through Friday.
Orders Over $200 require a signature upon delivery as a protection against lost or stolen packages. If you are unable to sign for your package please let us know immediately before your order is processed (itsme.kylesmith@gmail.com).
Orders are shipped via FedEx Ground unless an alternative method is purchased or FedEx Ground is not available for your delivery address. Orders to PO boxes and APO/FPO addresses will ship via USPS Priority mail.
KS ships worldwide. All international orders will be shipped via USPS. International orders may be subject to delays or import taxes and fees due to your country’s customs laws.
Orders to Canada can take anywhere from 5 business days to 2 weeks depending on the destination. When clicking the “Buy” button buyers acknowledge full responsibility for complying with their country’s laws, Customs regulations, taxes, and duties.
KS is not responsible for orders once they have left our warehouse. Lovers bears no responsibility or risk for the importation of our products conflicting with government regulations.
Items that are out of stock will need to be re-ordered. We do not automatically process backordered items. You will not be charged for any items that are out of stock.
We charge and collect applicable sales tax on the merchandise we sell in accordance with state and local laws and remit the tax collected to the applicable state and/or locality. Sales tax is calculated on the purchase price of the merchandise and may also be calculated on shipping and handling charges depending on whether the state or locality requires the collection of tax on shipping and handling charges. Generally, the sales tax is determined based upon where the product is to be shipped in accordance with the laws of that state and/or locality.
At KS we stand behind the products we sell. Due to the nature of our products we do not accept returns or exchanges on items not found to be defective. If you receive a defective product we will provide a replacement or exchange within 30 days of purchase.
We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Gift cards are non-refundable.
Please note: We do not accept returns on products that were not purchased from KS or from kylesmith.vip. We do not offer satisfaction returns.
Exchanges for the same item or equal value can be processed by contacting Customer Care by emailing itsme.kylesmith@gmail.com. Unworn lingerie items with the manufacturers tags still attached may be exchanged for size. No cash refunds, balances will be applied to a gift card for future purchases.
Our KS Exclusive products carry a five-year warranty. If you have an issue with your KS product, please fill out our warranty form and contact us for a call tag and a replacement item.
Many of our products have extended warranties covered by the manufacturer. Customers with defective items purchased outside of our 30 day policy will be directed to the appropriate vendor. If you need help submitting a warranty claim with the manufacturer, please contact Customer Care by emailing itsme.kylesmith@gmail.com.
Please Note: We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud department.
Important Notice Your city or state may have laws making some items on our site illegal. It is your obligation to check local and state laws before ordering!
To continue on this site you MUST affirm that viewing/downloading/receiving sexually explicit materials does not violate the standards or laws of your community, that you will not make any of the materials available to minors in any form, that you believe it is your constitutional right to view these materials, that you will be fully liable for any legal ramifications that may arise from your receiving or viewing of these materials and that you are over the age of 18.
All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained on this website were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. This website is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.
You can contact us through our Contact Page! We will be happy to assist you.